Senior Account Manager (Business Development)

Jalan Sultan Azlan Shah
Posted 2 weeks ago

Job Summary:

The key role is to build, manage and maintain close relationships with Business Users to identify new opportunities to improve overall business processes by leveraging on IT solutions.

Job Responsibilities:

  • Build and maintain close relationships with business, acting as the IT point of contact for all the business units.
  • Liaise with the business operations heads, and responsible to capture their expectations and ensure optimum-level of support is provided.
  • Manage communications with businesses, and resolves escalated issues or questions.
  • Assist the businesses in analyzing and scoping of business IT requirements
  • To ensure the service demands from the business can be delivered successfully and timely by IT, taken into consideration the supply side of IT manpower, hardware/software resource and budget.
  • Advise users on all IT matters with an aim to improve and streamline business operation and processes and cost saving.
  • To contribute to the preparation of IT Service Level Agreement, and to get the business buy-in on the proposed SLA.
  • Prepare and present the statement of work for all IT requests, and answer to any complaints or queries on the charges. To keep abreast with the latest business partners’ strategies, in order to propose fit-for-purpose solutions.
  • Assist to compile the Business Development Plan, and monitor the progress, and ensure the planned projects are executed and delivered on agreed targets.
  • Track all business development activities, analyze quarterly progress and suggest new strategies based on findings.
  • Familiarize existing business application portfolio and services, in order to carry out gap analysis.
  • Knowledgeable of the latest IT technologies, and available services, and able to present to the businesses.
  • Working closely with the relevant IT & Business Management teams to identify IT requirements of the business operation.
  • Preparing the company budget and planning on the overall company revenue and costing.
  • Coordinate some mini projects, ensuring smooth communication and planning between internal team with business users.
  • Any additional or ad-hoc task as assigned by immediate superior.


  • Candidate must possess at least a Bachelor’s Degree in Information Technology/Sales & Marketing or related IT field.
  • At least 6 years or more of relevant working experience.
  • Someone who is curious to understand customer and business needs.
  • A matured personality with strong background and exposure to technology to be able to deal with senior management level staff.
  • Excellent command of both written and spoken English.
  • Self-motivated with attention to detail.
  • Organizes own workload, sets priorities and works within deadlines.
  • Ability to process assignments in an efficient, accurate and timely manner.
  • Able to work with minimum supervision, as well as able to contribute to team development.
  • People and results oriented and committed with a strong sense of urgency.
  • Someone who can work independently with minimum supervision, capable to remove obstacles, and drive implementation towards excellence delivery.
  • Someone who is structured, organized, logical thinkers, possess strong problem solving skills, and able to manage several projects and/or activities at one time.
  • Good team player and excellent at building relationships with co-workers and stakeholders.
  • Willing to take initiative, to listen, to learn and respond positively to challenges and criticism. And, could provide constructive feedback and contribution in discussion.

* Only shortlisted candidates will be notified.

Job Features

Job CategoryInformation Technology
PDPAThe Personal Data Protection Act 2010 (hereinafter referred to as “the Act”), which regulates the processing of personal data in commercial transactions, applies to Tan Chong Motor Holdings Berhad (“TCMH”), Warisan TC Holdings Berhad (“WTCH”) and APM Automotive Holdings Berhad (“APM”) and their respective subsidiaries (collectively referred to as “the Group” or “our”, “us” or “we”). For the purposes of this Notice, the terms “personal data” and “processing” shall have the same meaning as prescribed in the Act. 1. The Group respects the privacy of your personal data and is committed in ensuring the confidentiality, protection, security and accuracy of your personal data made available to us. This written notice serves to inform you the purposes prescribed in paragraph 3 of this Notice that your personal data are being processed, by or on behalf of the Group in connection with your application for employment and, if applicable, your terms of employment with the Group. 2. The personal data processed by us may include name, national registration identity card number, contact number, address and photograph(s) including your sensitive personal data such as your religion, health condition and criminal record (if any), provided by you in the documents as prescribed in paragraph 4 of this Notice. 3. We are processing your personal data, including any additional information you may subsequently provide, for the following purposes (“Purposes”): (a) processing your application for employment with us; (b) assessing your application and your suitability as our employee; (c) performing your contract of service with us; (d) personnel administration; (e) training, personal development and management purposes; (f) providing you benefits as our employee including insurance cover; (g) conducting our internal activities, market surveys, trend analysis research, salary surveys and auditing; (h) conducting analytics and providing the same to governmental bodies and other agencies; (i) facilitating or enabling any checks that we conduct or by any third party or by credit reporting agency on you from time to time; (j) corporate exercise undertaken by us; (k) performing such other contracts as you may have entered with us; or such other purposes as may be related to the foregoing. 4. The personal data processed by us include all information contained in our Employment Application forms as well as other information we may obtain about you, including but not limited to from oral or written communications, documentation relating to training and development and all other employment related forms. 5. You may access and request for updating and correction of your personal data and to contact us with any enquiries or complaints in respect of your personal data as follows: Designation of the Contact Person : Group Human Resources or your HR representatives Telephone No. : 03-2788 3177 E-mail address : In accordance with the PDPA, we may refuse to comply with your request for access or correction to your personal data and if we refuse to comply with such request, we will inform you of our refusal and reason for our refusal. 6. Your personal data may be disclosed to companies within the Group (including the Group and any subsidiaries, associated, related and affiliated companies of members of the Group), business partners, all governmental and/or quasi-governmental departments and/or agencies, regulatory and/or statutory bodies, such as but not limited to the Inland Revenue Board, the Employees’ Provident Fund Board, the Social Security Organisation and Bank Negara Malaysia, any healthcare professionals or hospitals, our auditors, our banks, business partners and/or service providers and any other third party that you have requested or authorized us to disclose your personal data for the above purposes or any other purposes directly related to any of the Purposes. 7. It is obligatory that you supply us with all the information described in the Employment Application Form and any other employment related forms. If you fail to supply the said information, we will be unable to consider your application. 8. Your personal data may be transferred to a place outside Malaysia. 9. You are responsible for ensuring that the personal data you provide us is accurate, complete and not misleading and that such personal data is kept up to date. 10. We may request your assistance to procure the consent of third parties whose personal data is provided by you to us and you agree to use your best endeavours to do so. 11. In the case of an application for employment with us, if your application is unsuccessful, we will keep your information for a reasonable period in accordance with legal requirements and for our own administration purposes. We or our business partners may also contact you if other job opportunities arise in the future. 12. In the event of any inconsistency between the English version and the Bahasa Malaysia version of this notice, the English version shall prevail over the Bahasa Malaysia version.

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