Domain Lead – Enterprise Resources Planning (ERP)

Jalan Sultan Azlan Shah
Posted 2 months ago

Job Summary:

As an ERP Domain Lead, the candidate will be expected to communicate and work with the relevant internal and external stakeholders. The candidate will be expected to lead and manage the ERP domain and carry out service management activities across the ERP landscape. The candidate will lead and manage the ERP team in carrying out daily activities and manage and monitor vendor service levels.

Job Responsibilities:

  • Lead and manage the ERP domain, which includes Oracle, Navision and Infor LN systems.
  • Lead and manage the ERP team in carrying out daily activities, including assignment of work to respective teams, attending daily, weekly and monthly operational meetings as required.
  • Carry out service management activities across ERP landscape including vendor management activities, monitoring and analysis of tickets, reviewing service and resource dashboards.
  • Liaise with ERP outsource support vendor, manage and monitor vendor service levels, and carry out review and assignment of tasks as necessary
  • Set relevant targets and KPIs for the ERP team including own permanent staff and outsourced support vendor team members accordingly.
  • Liaise with BU in investigating and resolving ERP issues, carrying out system enhancements or manage any major implementation where required.
  • Carry out Business Requirement activities together with Business Development Team as required for any new ERP requests or proposals
  • Liaise with Business Unit, vendors, project teams and related internal and external teams
  • Provide guidance, briefing and training where necessary in respect of ERP matters.
  • Assist the business operations personnel of the respective group to gather, analyse and document business requirements.
  • To create and maintain a working relationship with the relevant stakeholders
  • To facilitate the standardization of ERP processes throughout the Group standard ERP applications.
  • Assist in the work processes and workflow in other non-ERP areas.
  • Comply with all applicable systems development processes and project management best practices.
  • Standardize processes to provide consistency in systems delivery and support.
  • Develop and enhance policy and procedures to keep processes relevant and efficient.
  • Coach and mentor junior staff to achieve personal career goals and objectives.
  • Instill personal quality culture and adopt good practices in delivery of systems.
  • Promote customer centric and service-oriented support and services.
  • Support and collaborate closely on cross functional team effort.
  • Assist the Team Lead or Head of Department in carrying out other additional and ad-hoc tasks as necessary


  • Bachelor’s Degree in IT or its equivalent
  • The ability to identify and understand the operational/business needs and to translate to operations terms for vendors/solutions selection.
  • Good understanding of business and IT process flow.
  • Candidates should also possess the ability to work independently under minimal supervision, strong communication and interpersonal skills.
  • Knowledge in Enterprise Resource Planning System like Oracle EBS, InforLN, MS Navision is an added advantage.
  • Experience in automotive industry a plus advantage.

* Only shortlisted candidates will be notified

Job Features

Job CategoryInformation Technology
PDPAThe Personal Data Protection Act 2010 (hereinafter referred to as “the Act”), which regulates the processing of personal data in commercial transactions, applies to Tan Chong Motor Holdings Berhad (“TCMH”), Warisan TC Holdings Berhad (“WTCH”) and APM Automotive Holdings Berhad (“APM”) and their respective subsidiaries (collectively referred to as “the Group” or “our”, “us” or “we”). For the purposes of this Notice, the terms “personal data” and “processing” shall have the same meaning as prescribed in the Act. 1. The Group respects the privacy of your personal data and is committed in ensuring the confidentiality, protection, security and accuracy of your personal data made available to us. This written notice serves to inform you the purposes prescribed in paragraph 3 of this Notice that your personal data are being processed, by or on behalf of the Group in connection with your application for employment and, if applicable, your terms of employment with the Group. 2. The personal data processed by us may include name, national registration identity card number, contact number, address and photograph(s) including your sensitive personal data such as your religion, health condition and criminal record (if any), provided by you in the documents as prescribed in paragraph 4 of this Notice. 3. We are processing your personal data, including any additional information you may subsequently provide, for the following purposes (“Purposes”): (a) processing your application for employment with us; (b) assessing your application and your suitability as our employee; (c) performing your contract of service with us; (d) personnel administration; (e) training, personal development and management purposes; (f) providing you benefits as our employee including insurance cover; (g) conducting our internal activities, market surveys, trend analysis research, salary surveys and auditing; (h) conducting analytics and providing the same to governmental bodies and other agencies; (i) facilitating or enabling any checks that we conduct or by any third party or by credit reporting agency on you from time to time; (j) corporate exercise undertaken by us; (k) performing such other contracts as you may have entered with us; or such other purposes as may be related to the foregoing. 4. 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Your personal data may be transferred to a place outside Malaysia. 9. You are responsible for ensuring that the personal data you provide us is accurate, complete and not misleading and that such personal data is kept up to date. 10. We may request your assistance to procure the consent of third parties whose personal data is provided by you to us and you agree to use your best endeavours to do so. 11. In the case of an application for employment with us, if your application is unsuccessful, we will keep your information for a reasonable period in accordance with legal requirements and for our own administration purposes. We or our business partners may also contact you if other job opportunities arise in the future. 12. In the event of any inconsistency between the English version and the Bahasa Malaysia version of this notice, the English version shall prevail over the Bahasa Malaysia version.

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