AFTER-SALES SERVICES DIVISION
Tan Chong Ekspress Auto Servis Sdn Bhd (TCEAS) began as a vehicle service division of TCMH in 1957 and was later formed as a wholly-owned subsidiary of TCMH in 1988 to become a full-fledged one-stop centre for all Nissan, Renault and INFINITI car servicing and repair activities.
TCEAS expands its network of branch centre nationwide, with the support of a dedicated team of qualified sales team. In addition to provide excellent customer service, TCEAS has provided 24 hours call centre and Towing Service that will promptly assist our customers in emergencies.
TCEAS currently has 52 showrooms across the country, 11 authorized service dealers in several states for better Nissan service coverage and 9 standalones highly built with sophisticated machinery body and paint centres that specialize in collision repair and restoration services for motor vehicles.
DriveOn, TCEAS’s first mobile application, was introduced in 2019 in order to deliver a better customer experience with after-sales services. The mobile app’s functions and features are intended to enhance and digitize the complete ownership experience of Nissan and Renault vehicles.
Quick appointment booking, active service reminders, service history tracking and easy connectivity to our call centres with our 3-step roadside assistance function are all included in the DriveOn mobile app. Customers can also benefit from exclusive promotions and receive real-time information on the latest TCEAS and Edaran Tan Chong Motor offerings.
TCEAS’s commitment to providing exceptional customer service, we have earned a reputation for reliability and quality.
Tan Chong aftersales division recently emerged as winner in the Global Nissan Aftersales Award 2020 (GNAA), making it 3 wins since 2017 as the best achieving Nissan dealer for aftersales services within Asia and Pacific region.
The Global Nissan Aftersales Award is one of the most prestigious honors by Nissan Motor Co Ltd. (NML), aimed to motivate and improve aftersales operational excellence, and enhance customer service experience across the globe. The award is granted to the best performing Nissan dealer according to a set of standards covering the aspect of parts and service performance, customer service and satisfaction, and quality of business management.