AFTER-SALES SERVICES DIVISION
Despite the challenging business environment in 2021 and the uncertainty posed by the pandemic, the aftersales service division achieved an encouraging business performance, even the lockdown restrictions imposed by the Covid-19 pandemic in Malaysia. We will continue to implement our mid and long term growth strategies , which include upgrading our operating system, improving and refurbishing our facilities to ensure high quality and service standards, developing body and paint hubs, enhancing our marketing communications and retention programs, and improving work efficiency and cost management.
Tan Chong aftersales division recently emerged as winner in the Global Nissan Aftersales Award 2020 (GNAA), making it 3 wins since 2017 as the best achieving Nissan dealer for aftersales services within Asia and Pacific region.
The Global Nissan Aftersales Award is one of the most prestigious honors by Nissan Motor Co Ltd. (NML), aimed to motivate and improve aftersales operational excellence, and enhance customer service experience across the globe. The award is granted to the best performing Nissan dealer according to a set of standards covering the aspect of parts and service performance, customer service and satisfaction, and quality of business management.
Moving forward, we will continue with our strategy to enhance our aftersales service network which comprises of a total of 57 service centres across the country, 7 authorized service dealers in several states for better Nissan service coverage and 9 standalones highly built with sophisticated machinery body and paint centres that specialize in collision repair and restoration services for motor vehicles. This helped to broaden our customer base and support by leveraging on a nationwide aftersales service network backed by experienced technical staffs and strong support teams.